What good is a mission if it never leaves the page? A Quality Management System (QMS) mission should be more than words on a page—it should be a guiding force that drives real-world outcomes. 

This 60-minute interactive webinar is designed to help learning and development professionals both build and operationalize their quality management mission. Participants will learn how to craft a mission statement reflecting their organization’s values, priorities, and goals, then translate that mission into actionable practices. Through practical examples and interactive exercises, attendees will discover how to embed their mission into workflows, create accountability structures, and measure its impact to ensure sustained quality improvement.

Momentum in quality management is like fuel for a long journey—without it, even the best roadmap can't get you to your destination. This 60-minute interactive webinar equips senior L&D professionals and organizational leaders with strategies to energize and engage their teams throughout the challenging process of building or enhancing a Quality Management System (QMS). 

Participants will learn how to tackle common roadblocks, align their efforts with organizational goals, and maintain motivation over the long term. Practical tools and techniques will help attendees reestablish direction, reinvigorate team dynamics, and ensure that the QMS journey leads to measurable success.

Planning, prioritizing, and performing under pressure—these are the pillars of successful QMS implementation. This 60-minute interactive webinar equips L&D professionals and organizational leaders with the skills to address common challenges in QMS project planning.

Participants will learn practical techniques for managing limited resources, prioritizing critical tasks, and balancing competing demands, all while staying aligned with long-term organizational goals. By focusing on strategies to turn constraints into opportunities, this session ensures attendees leave with tools and insights to create realistic and impactful project plans that deliver results under any circumstance.

Writing clear guidelines is essential for maintaining consistency and meeting expectations across all learning products. This webinar focuses on the critical role of crafting guidelines that support Quality Assurance (QA) within a Quality Management System (QMS). 

Participants will be guided through the process of translating standards into actionable and measurable guidelines that uphold quality from the beginning of the instructional design process. Attendees will learn how to scope these guidelines effectively, ensure their clarity and relevance, and tailor them to support team operations. Real-world examples will highlight how well-crafted guidelines help prevent quality issues before they occur, fostering trust, reliability, and alignment within teams.

Quality Control is the backbone of consistency, ensuring your team has the support they need to meet every guideline. In this 60-minute interactive webinar, participants will explore how Quality Control (QC) uses well-defined processes, policies, and procedures to guide staff as they comply with quality management guidelines. 

This session introduces the essentials of QC, including creating structured checklists, issue-tracking systems, and review protocols. Attendees will learn how to design QC measures that empower their teams, enhance consistency, and ensure that learning products meet established standards every time.

Resistance isn’t a roadblock—it’s an opportunity to build a stronger foundation for your QMS. This 60-minute interactive webinar focuses on addressing and managing resistance while implementing a Quality Management System. 

Participants will explore techniques to identify potential barriers, adapt communication strategies for different audiences, use storytelling and persuasion to make connections, and create a culture of accountability. Through examples and interactive exercises, attendees will gain tools to turn challenges into opportunities for collaboration and alignment, ensuring sustained buy-in throughout the system's life.