In this session, we'll explore the fundamental question, "What is quality?" in the context of learning and development. We will discuss how to define quality beyond mere accuracy and focus on creating engaging and effective learning experiences. Understanding and defining quality is crucial for setting the foundation of your quality management efforts.

Additionally, we will guide you in crafting a mission statement for your quality management system, which serves to support and align with the quality definition your team creates. A well-crafted mission statement not only clarifies the purpose and goals of your quality management system but also unifies and inspires your team to uphold these standards consistently.

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