SERVICES | quality
In Quality Management in Learning and Development (June 25, 2024), you will learn to mitigate negative consequences. Go beyond checklists for correcting typos and incorrect branding, and instead consider the bigger picture. Define your organizational standard for quality, and learn how to create your own quality management system to support it. Explore how ultimately everyone is responsible for quality, and implement guidelines and policies that keep people accountable. Make sure everyone has the tools, templates, and support they need to support the standard’s guidelines. This book equips you with resources and insights from the field that are ready for you to adapt to your own organization.
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QUALITY MANAGEMENT CENTRAL
“Eighty-five percent of the reasons for failure are deficiencies in the systems and process rather than the employee. The role of management is to change the process rather than badgering individuals to do better.”
Building a Quality Management System - Inputs and Outputs
Quality Management Reflection and Exploration Questions
Quality Management for Learning and Development Handout
Quality Management Glossary of Terms Found in the Book